CollegiateTravel Planners (CTP)
Collegiate Travel Planners (CTP) provides travel management services to over 120 universities nationwide, and is owned by Corporate Travel Management (CTM) which is based in Australia. CTP was chosen by KU and KUCR as The University of Kansas’ contracted travel agency because of their customer service and experience serving educational institutions. They understands the unique travel needs of KU.
CTM - Guide to Navigating Travel Post-COVIDCTP Contact Information
We have a team of two dedicated agents who only support our KU travelers, available to assist with full-service individual and small group bookings and travel changes. CTP also provide us a large group events agent team, and emergency after hours agents to assist our travelers during non-business hours, ensuring 24/7 service and support. They even offer free online navigational and technical assistance for those with issues or error messages while booking in Concur Travel.
For Full-Service Agent bookings (1-9 travelers), travel changes, travel price quotes, or to re-run payment for a flight after a card issue is resolved (P-Card payment issues must be resolved with Mike Lewis (UKANS) or Karen Schaller(KUCR))
Agents: Julie Repke and Katherine Sampe
Phone: 877-630-1232 - option 1 l 402-252-4631 if calling outside the US l Email: ku@ctptravelservices.com
8:00 am – 5:00 pm CST, M-F
- No service charge to traveler.
Note: Choosing option 2 will redirect the call to the CTP Group travel agent team and choosing option 3 will redirect the call to the CTP online navigational & technical Concur Travel system support team.
When using the call back feature, after leaving your phone number you must remain on the line until the system disconnects the call. Otherwise, if you disconnect the call your number will not be left in the call back queue.
For Group Travel Services (10+) - flight, hotel, ground transportation, events, etc. which involves contracts or agreements
Phone: 800-810-2695 l After HR Emergency Phone: 833-997-1935 or 720-836-1874l Email: groups@ctptravelservices.com l
NOTE: Please complete this CTP Group Request Form or email the CTP Group team to start your group travel booking. An agent will be assigned to your trip and reach out to you.
8:00 am – 5:00 pm CST, M-F
- No service charge to traveler or department.
For General After Hours Emergency Support
Phone: 877-200-1501
5:00 pm – 8:00 am CST, M-F, Weekends & Holidays
- No charge to traveler.
For Groups After Hours Emergency Support
Phone: 833-997-1935 or 720-836-1874
For Concur Travel online navigational/technical assistance
Phone: 877-208-1396 - choose option 1 l Email: na.online@travelctm.com l
7:30 am – 7:30 pm CST, M-F
- Free service
For internal KU travel support please email either travel@ku.edu or concurhelpdesk@ku.edu.
For Concur Expense reimbursement questions, please contact your SSC support staff or LSI/IPSR travel processor.
For Full-Service Agent bookings (1-9 travelers), travel changes, travel price quotes, or to re-run payment for a flight after a card issue is resolved (P-Card payment issues must be resolved with Mike Lewis (UKANS) or Karen Schaller(KUCR))
Agents: Julie Repke and Katherine Sampe
Phone: 877-630-1232 - option 1 l 402-252-4631 if calling outside the US l Email: ku@ctptravelservices.com
8:00 am – 5:00 pm CST, M-F
- No service charge to traveler.
Note: Choosing option 2 will redirect the call to the CTP Group travel agent team and choosing option 3 will redirect the call to the CTP online navigational & technical Concur Travel system support team.
When using the call back feature, after leaving your phone number you must remain on the line until the system disconnects the call. Otherwise, if you disconnect the call your number will not be left in the call back queue.
For Group Travel Services (10+) - flight, hotel, ground transportation, events, etc. which involves contracts or agreements
Phone: 800-810-2695 l After HR Emergency Phone: 833-997-1935 or 720-836-1874l Email: groups@ctptravelservices.com l
NOTE: Please complete this CTP Group Request Form or email the CTP Group team to start your group travel booking. An agent will be assigned to your trip and reach out to you.
8:00 am – 5:00 pm CST, M-F
- No service charge to traveler or department.
For General After Hours Emergency Support
Phone: 877-200-1501
5:00 pm – 8:00 am CST, M-F, Weekends & Holidays
- No charge to traveler.
For Groups After Hours Emergency Support
Phone: 833-997-1935 or 720-836-1874
For Concur Travel online navigational/technical assistance
Phone: 877-208-1396 - choose option 1 l Email: na.online@travelctm.com l
7:30 am – 7:30 pm CST, M-F
- Free service
For internal KU travel support please email either travel@ku.edu or concurhelpdesk@ku.edu.
For Concur Expense reimbursement questions, please contact your SSC support staff or LSI/IPSR travel processor.
CTP Service Fees
All fees for Collegiate Travel Planners travel agency services will be paid for centrally by the KU Office of the Chief Financial Officer. As of October 3, 2023 travelers will no longer be charged or see service fees on their CTP itinerary emails.