Image of woman holding a laptop with ctp logo at the top of picture

CollegiateTravel Planners (CTP)

Collegiate Travel Planners (CTP) provides travel management services to over 120 universities nationwide, and is part of Corporate Travel Management (CTM) which is based in Australia. CTP was chosen by KU and KUCR as The University of Kansas’ contracted travel agency because of their customer service and experience serving educational institutions. They understands the unique travel needs of KU.

CTP Contact Information

CTP has a dedicated team of agents assigned to KU travelers, available to assist with full-service individual and group bookings, as well as emergency after hours agents to assist our travelers during non-business hours, ensuring 24/7 service and support.  They even offer free online navigational and technical assistance for those with issues while booking in Concur Travel.

For Full-Service Agent bookings (1-5 travelers), travel changes, or free travel quotes

Phone:  877-630-1232 - choose option 1  l  Email: ku@ctptravelservices.com  l 

7:30 am – 6:30 pm CST, M-F

- A service fee is applied per ticketed flight

Note: Choosing option 2 will redirect the call to the CTP Group travel agent team and choosing option 3 will redirect the call to the CTP online navigational & technical Concur Travel system support team.

For Group Travel Services (6+) - flight, hotel, ground transportation, events, etc.

Phone: 800-810-2695  l  After HR Emergency Phone: 833-997-1935 or 720-836-1874l  Email: groups@ctptravelservices.com  l 

NOTE:  Please complete this CTP Group Request Form or email the CTP Group team to start your group travel booking.  An agent will be assigned to your trip and reach out to you.

8:00 am – 5:00 pm CST, M-F

- A service fee is applied per ticketed flight

For General After Hours Emergency Support

Phone:  877-200-1501   

6:30 pm – 7:30 am CST, M-F, Weekends & Holidays

- Service fees apply per call

For Groups After Hours Emergency Support 

Phone: 833-997-1935 or 720-836-1874

For Concur Travel online navigational/technical assistance

Phone: 877-208-1396 - choose option 1  l  Email: na.online@travelctm.com  l 

7:30 am – 7:30 pm CST, M-F

- Free service

For internal KU travel support please email either travel@ku.edu or concurhelpdesk@ku.edu.

For Concur Expense reimbursement questions, please contact your SSC support staff or LSI/IPSR travel processor.

For Full-Service Agent bookings (1-5 travelers), travel changes, or free travel quotes

Phone:  877-630-1232 - choose option 1  l  Email: ku@ctptravelservices.com  l 

7:30 am – 6:30 pm CST, M-F

- A service fee is applied per ticketed flight

Note: Choosing option 2 will redirect the call to the CTP Group travel agent team and choosing option 3 will redirect the call to the CTP online navigational & technical Concur Travel system support team.

For Group Travel Services (6+) - flight, hotel, ground transportation, events, etc.

Phone: 800-810-2695  l  After HR Emergency Phone: 833-997-1935 or 720-836-1874l  Email: groups@ctptravelservices.com  l 

NOTE:  Please complete this CTP Group Request Form or email the CTP Group team to start your group travel booking.  An agent will be assigned to your trip and reach out to you.

8:00 am – 5:00 pm CST, M-F

- A service fee is applied per ticketed flight

For General After Hours Emergency Support

Phone:  877-200-1501   

6:30 pm – 7:30 am CST, M-F, Weekends & Holidays

- Service fees apply per call

For Groups After Hours Emergency Support 

Phone: 833-997-1935 or 720-836-1874

For Concur Travel online navigational/technical assistance

Phone: 877-208-1396 - choose option 1  l  Email: na.online@travelctm.com  l 

7:30 am – 7:30 pm CST, M-F

- Free service

For internal KU travel support please email either travel@ku.edu or concurhelpdesk@ku.edu.

For Concur Expense reimbursement questions, please contact your SSC support staff or LSI/IPSR travel processor.

CTP Fee Chart

*Online booking and full service fees are shown on emailed travel itineraries as a Service Fee.  CTP service fees are not E-Receipt eligible, itineraries will need to be submitted as a receipt.
Transaction per personOnline Concur Booking fees per transaction*CTP Full Service fees*
Air only or Air/Car/Hotel combo$6.00$20.00 – per transaction
Flight Exchange$6.00$20.00 – per transaction
Rail only$5.00$10.00 – per transaction
Car and/or Hotel only$0.00$  0.00 – per transaction
Void/Cancellation$0.00$  0.00 – per transaction
Group Bookings (10+ travelers)N/A

$20.00 – per traveler w/ Air
$18.00 – exchange per traveler
$15.00 – name change per traveler

10% of net ground transportation and/or hotel - waived if rates are commissionable

After Hours Emergency — please use after hours service for emergencies only.

 

 $16.00 – per call w/o ticketing
$27.00 – per call w/ ticketing
$26.00 – per call w/ void or cancellation
$40.00 – per call w/ ticket exchange

Low Price Guarantee

Our Concur Travel content is real-time Global Distribution System (GDS) inventory provided to us by CTP.  They provide us the lowest logical airfare, published and available at the time of booking, based on the traveler's point of departure and arrival, stated itinerary and KU travel policy.

If you feel you have found a lower fare in an "Apples to Apples" comparison, meaning the same flights and seat/fare class, please email the Online Booking Help team (preferably the same day it was found) and provide the following information and request they reach out to you to assist in obtaining the lower fare:

  1. A screenshot of the flight #s, times, dates, fare class
  2. Full website URL where lower price was found
  3. Date and time it was searched