CollegiateTravel Planners (CTP)
Collegiate Travel Planners, owned by Australian based Corporate Travel Management, is located in San Antonio, Texas. CTP was chosen by KU and KUCR as The University of Kansas’ contracted travel agency because of their exceptional customer service and extensive experience serving educational institutions. They understands the unique travel needs of KU.
CTP Contact Information
CTP has a dedicated team of agents assigned to KU travelers, available to assist with full-service individual and group bookings, as well as emergency after hours agents to assist our travelers during non-business hours, ensuring 24/7 service and support. They even offer free online technical and navigational assistance for those with issues while booking in Concur Travel.
For Full-Service Agent bookings (1-5 travelers), travel changes, or free travel quotes
Phone: 877-630-1232 l Email: ku@ctp-travel.com l
7:30 am – 6:30 pm CST, M-F
- A service fee is applied per ticketed flight
For Group Travel Services (6+) - flight, hotel, ground transportation, events, etc.
Phone: 800-810-2695 l Email: groups@ctptravelservices.com l
NOTE: email is preferred contact method for the Group team
8:00 am – 5:00 pm CST, M-F
- A service fee is applied per ticketed flight
For General After Hours Emergency Support
Phone: 877-200-1501
6:30 pm – 7:30 am CST, M-F, Weekends & Holidays
- Service fees apply per call
For Groups After Hours Emergency Support
Phone: 833-997-1935 or 720-836-1874
For Concur Travel online technical/navigational assistance
Phone: 877-208-1396 l Email: na.online@travelctm.com l
7:30 am – 7:30 pm CST, M-F
- Free service
For Full-Service Agent bookings (1-5 travelers), travel changes, or free travel quotes
Phone: 877-630-1232 l Email: ku@ctp-travel.com l
7:30 am – 6:30 pm CST, M-F
- A service fee is applied per ticketed flight
For Group Travel Services (6+) - flight, hotel, ground transportation, events, etc.
Phone: 800-810-2695 l Email: groups@ctptravelservices.com l
NOTE: email is preferred contact method for the Group team
8:00 am – 5:00 pm CST, M-F
- A service fee is applied per ticketed flight
For General After Hours Emergency Support
Phone: 877-200-1501
6:30 pm – 7:30 am CST, M-F, Weekends & Holidays
- Service fees apply per call
For Groups After Hours Emergency Support
Phone: 833-997-1935 or 720-836-1874
For Concur Travel online technical/navigational assistance
Phone: 877-208-1396 l Email: na.online@travelctm.com l
7:30 am – 7:30 pm CST, M-F
- Free service
CTP Fee Chart
| Transaction per person | Online Concur Booking fees per transaction* | CTP Full Service fees* |
|---|---|---|
| Air only or Air/Car/Hotel combo | $6.00 | $20.00 – per transaction |
| Flight Exchange | $6.00 | $20.00 – per transaction |
| Rail only | $5.00 | $10.00 – per transaction |
| Car and/or Hotel only | $0.00 | $ 0.00 – per transaction |
| Void/Cancellation | $0.00 | $ 0.00 – per transaction |
| Group Bookings (10+ travelers) | N/A | $20.00 – per traveler w/ Air |
After Hours Emergency — please use after hours service for emergencies only.
| $16.00 – per call w/o ticketing $27.00 – per call w/ ticketing $26.00 – per call w/ void or cancellation $40.00 – per call w/ ticket exchange |
Low Price Guarantee
Our Concur Travel content is real-time Global Distribution System (GDS) inventory provided to us by CTP. They provide us the lowest logical airfare, published and available at the time of booking, based on the traveler's point of departure and arrival, stated itinerary and KU travel policy.
If you feel you have found a lower fare in an "Apples to Apples" comparison, meaning the same flights and seat/fare class, please email the Online Booking Help team (preferably the same day it was found) and provide the following information and request they reach out to you to assist in obtaining the lower fare:
- A screenshot of the flight #s, times, dates, fare class
- Full website URL where lower price was found
- Date and time it was searched